Improving employee awareness and Behaviour related to IT security

Overview

The field of IT threats is forever changing. That’s why our client – a large Danish company in the financial sector – wished to improve their employees' awareness of and behaviour regarding IT and information security.

Based on insights from employee surveys, we developed a selection of nudges that contributed to a specific change in behaviour.

Challenge

But how do you communicate a complex topic in a way that is easy to understand, and develop tools that facilitate rather than complicate the process?

Process

We examined employee behaviour through interviews with key individuals, and did a survey to establish a baseline for the employees' knowledge about IT security.

Result

We developed nudges in the form of physical and technical solutions and wrote information with a positive rather than a finger-wagging attitude to encourage the employees.

"Med et enkelt klik på det forkerte link eller en computer, der ikke bliver låst med en sikker adgangskode, kan en virksomheds sikkerhed på et sekund sættes over styr. bros bidrag var i al sin enkelhed at få medarbejderne til at agere mere hensigtsmæssigt."

Morten Nissum
konsulent, bro